Frequently asked questions
Top Questions
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When can I expect to receive my order?
- Estimated shipping time have been provided below. Please keep in mind; these time frames does not include our processing period, which can take up to 72 business hours.
Up to 72 hours for shipping (including producing time)
Shipping time depends on your product, please read the description on the product page carefully.
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My order is not processing. Why isn’t my order processing?
- We’re sorry you’re experiencing unexpected delays in your order. Here is a list of possible reasons as to why your order is not processing:
- The billing address that is on the order does not match the billing address where the card statement is mailed to
- Unavailable funds
- The SSC number was missing or incorrect
- For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card
- Incorrect credit card number or expiration date
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Why does it take this much time to receive my order?
- We manufacture and test our products after the customer has paid for the item. For this reason, in some cases it may take longer than expected. Mainly we relate to the time described in the product page. Therefore, we want our customer to become familiar with the number of days for delivery. Due to COVID-19, we work even more closely with the sterilization of the product to ensure that the quality of the product is as high as possible in any situation.
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Can I modify my order after I have already submitted it online?
- If you've placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Please understand that we will not be able to modify your order and will need to cancel the existing order and re-place a new order.
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Did you not find the answer you were searching for?
Please contact us at:
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info@yzpremiums.com
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